Royal Orginization Group has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I had a dispute with Royal Orginization Group and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Excellent charting|Responsive team
Cons: Currency conversion fee exists|Wish they had more educational resources
After doing some research AFTER the fact (I know, I should have done this first), I discovered that Royal Orginization Group is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.
Cons: Cannot withdraw funds|Not regulated|Pressure tactics
Royal Orginization Group has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Transparent fees|Multiple order types
Cons: Account statements could be more detailed|Onboarding videos are outdated
I wanted to transfer my portfolio from another broker to Royal Orginization Group. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Portfolio tracking tools|Clean UI
Cons: Onboarding videos are outdated
I am in a dispute with Royal Orginization Group over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Wide product range|Smooth onboarding
Cons: No fractional shares
I looked into Royal Orginization Group and found they appear in the regulatory warnings database. Financial Conduct Authority has issued a notice about this firm. Whether this is a misunderstanding or a serious concern, the fact remains that proper due diligence is essential. Always verify the regulatory status of any company before investing your hard-earned money.
Cons: Flagged by international regulators|Due diligence required
The onboarding at Royal Orginization Group was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Portfolio tracking tools|Two-factor authentication
Cons: Minor UI glitches occasionally
Do not be fooled by the professional-looking website. Behind the scenes, Royal Orginization Group is disorganized and incompetent. I found them after hearing about them at a conference and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: High security standards|Clear documentation|Regular updates
Cons: Charting tools need more indicators|Website design could be more modern
The so-called education at Royal Orginization Group is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for close to eighteen months thinking they would help me learn.
Pros: Great customer service|Quick verification|Demo account available|Fast deposits
Cons: Limited ETF selection
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Royal Orginization Group said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Intuitive for beginners|High security standards|Segregated accounts
Cons: Some tools only available on higher tiers|Limited demo account features