rocteceurope.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: rocteceurope.com.
Opened my account with rocteceurope.com from a blog post comparing services and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: No hidden fees|Stable platform
Cons: Wait times can be long during peak hours
rocteceurope.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Multiple order types|Transparent fees|Clear documentation
Cons: Limited demo account features|Mobile app could be improved
I signed up with rocteceurope.com while looking for alternatives to my previous provider and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: API access|Competitive fees
Cons: Spreads widen during volatile periods
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. rocteceurope.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Stable platform|Low minimum deposit
Cons: No phone support on weekends|Wish they had more educational resources
Customer support at rocteceurope.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: No hidden fees|Detailed reporting|Two-factor authentication
Cons: Cannot customize dashboard fully|Limited ETF selection
rocteceurope.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Tax reports included|Portfolio tracking tools
Cons: Wait times can be long during peak hours
I found rocteceurope.com through word of mouth in my investment club and the initial impression was positive. But for roughly four months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Multiple order types|Two-factor authentication|Good analytical tools
Cons: Currency conversion fee exists|Would like more payment methods
I am in a dispute with rocteceurope.com over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Social trading features|Instant funding
Cons: Nothing significant
I referred a friend to rocteceurope.com when my bank disappointed me and I searched for alternatives. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Dividend tracking|Helpful community forum|Copy trading available|Multiple order types
Cons: No dark mode on mobile|Alert system is basic