Rock Smith Options Limited has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +44 20 3677 7046, fax +44 20 3514 2701
Addresses: 90 New Bond Street London England W15 1SR This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.rocksmithoptions.com.
The onboarding at Rock Smith Options Limited was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Full transparency|Instant funding
Cons: Some tools only available on higher tiers|No crypto staking
What really bothers me about Rock Smith Options Limited is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them based on a colleague's recommendation and I fell for the polished exterior. Never again.
Pros: Two-factor authentication|Automated trading options|Easy to use platform
Cons: None so far|Could offer more webinars
Do not be fooled by the professional-looking website. Behind the scenes, Rock Smith Options Limited is disorganized and incompetent. I found them based on a colleague's recommendation and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Educational resources|Smooth onboarding
Cons: No phone support on weekends|Limited ETF selection
Rock Smith Options Limited had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: High security standards|API access
Cons: Wait times can be long during peak hours
My card was charged twice by Rock Smith Options Limited on the same day. I had to dispute it with my bank. Rock Smith Options Limited then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Tax reports included|Fast support response|Dividend tracking
Cons: No integrated tax optimization
I wanted to transfer my portfolio from another broker to Rock Smith Options Limited. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Responsive team|Market news feed|Easy withdrawals|Two-factor authentication
Cons: Alert system is basic
Opened my account with Rock Smith Options Limited after attending a webinar they hosted and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Regular platform improvements|Real-time alerts|Great customer service|Low minimum deposit
Cons: Wish they had more educational resources
After spending for nearly two years trying to make Rock Smith Options Limited work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Educational resources|Full transparency
Cons: Wish they had more educational resources
After for a few weeks now with Rock Smith Options Limited, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Demo account available|Smooth onboarding|Economic calendar
Cons: Slow to add new assets
KYC with Rock Smith Options Limited is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Comprehensive tools|Intuitive for beginners|Economic calendar
Cons: Nothing significant