Richmond Super (richmondsuper.com) has been flagged by ASIC (Australia) for "Unlicensed". Search IC001 for other entities related to this alert. Link to warnings from overseas regulators: OSC https://www.osc.ca/en/investors/warnings/richmond-super, BCSC https://www.bcsc.bc.ca/enforcement/early-intervention/investment-caution-list/2021/richmondsuper, Austrian FMA https://www.fma.gv.at/... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: richmondsuper.com.
I gave Richmond Super (richmondsuper.com) a fair chance. After for the past year and a half of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Good mobile app|Customizable dashboard|Market news feed
Cons: Limited demo account features
Richmond Super (richmondsuper.com) locked my account without warning and demanded documents I had already submitted. since mid-2025 later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Two-factor authentication|Multi-device support|Professional team|Instant funding
Cons: No integrated tax optimization|Spreads widen during volatile periods
Richmond Super (richmondsuper.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Personal attention|Portfolio tracking tools
Cons: Slow to add new assets|Would like more payment methods
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Richmond Super (richmondsuper.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Multi-currency support|Intuitive for beginners
Cons: Research section could be deeper|Desktop app not available on Linux
I requested my data from Richmond Super (richmondsuper.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Risk management tools|Personal attention
Cons: Alert system is basic|Inactivity fee applies after 12 months
After for about three months with Richmond Super (richmondsuper.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Smooth onboarding|Personal attention|Quick verification|Economic calendar
Cons: Minor UI glitches occasionally
I am in a dispute with Richmond Super (richmondsuper.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Helpful community forum|Great customer service|High security standards
Cons: Wait times can be long during peak hours|Mobile app could be improved
I found Richmond Super (richmondsuper.com) after a friend recommended them and the initial impression was positive. But since last summer later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Great customer service|Regular updates|Easy to use platform
Cons: No integrated tax optimization
My card was charged twice by Richmond Super (richmondsuper.com) on the same day. I had to dispute it with my bank. Richmond Super (richmondsuper.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Fast support response|Quick verification
Cons: Live chat only during business hours|No fractional shares
After for roughly four months with Richmond Super (richmondsuper.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Customizable dashboard|Real-time alerts|Professional team|Regular platform improvements
Cons: Wait times can be long during peak hours