Richmond Capital Management has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 82 70 7894 5548, fax 82 70 7894 5549
Addresses: 21/F Seoul Finance Center 84 Taepyeongro 1-Ga Jung-Gu Seoul Korea This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.richmondconsultancy.com.
Do not use Richmond Capital Management for anything serious. I used them since I opened my account last year for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Tax reports included|Great customer service|Responsive team
Cons: Charting tools need more indicators|Minimum deposit could be lower
Richmond Capital Management has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: High security standards|Quick verification|Good mobile app
Cons: Minor UI glitches occasionally|Withdrawal takes 1-2 business days
My withdrawal from Richmond Capital Management was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for the past year and a half of being strung along.
Pros: Smooth onboarding|Transparent fees|Full transparency|Multi-device support
Cons: Live chat only during business hours
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Richmond Capital Management said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Professional team|Instant funding|Educational resources
Cons: Slow to add new assets
I am in a dispute with Richmond Capital Management over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Social trading features|Clean UI
Cons: Nothing significant
Where do I even begin with Richmond Capital Management? since last summer of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Social trading features|Dedicated account manager|Personal attention|Low minimum deposit
Cons: Limited cryptocurrency options
Customer support at Richmond Capital Management seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Detailed reporting|Comprehensive tools|Real-time alerts
Cons: No fractional shares