Rates Mate (rates-mate.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: Suite 112 Orion Mall Palm Street Victoria Mahe Seychelles This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.rates-mate.com.
Rates Mate (rates-mate.com) locked my account without warning and demanded documents I had already submitted. for about eight months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Transparent fees|Good mobile app
Cons: Inactivity fee applies after 12 months
I wanted to transfer my portfolio from another broker to Rates Mate (rates-mate.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Copy trading available|Market news feed|Stable platform
Cons: No integrated tax optimization|Wish they had more educational resources
Rates Mate (rates-mate.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Full transparency|Real-time alerts
Cons: Minor UI glitches occasionally
I joined Rates Mate (rates-mate.com) after reading several online reviews and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Multiple order types|Social trading features
Cons: Limited ETF selection
Customer support at Rates Mate (rates-mate.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Easy withdrawals|Two-factor authentication
Cons: No phone support on weekends|Limited ETF selection