Prosurefx (https://prosurefx.io/) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: prosurefx.io.
The platform at Prosurefx (https://prosurefx.io/) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since last summer of dealing with this, I have had enough.
Pros: Multiple order types|Portfolio tracking tools
Cons: Would like more payment methods
The spread at Prosurefx (https://prosurefx.io/) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after reading several online reviews and initially thought the platform was good - until I started trading seriously.
Pros: Risk management tools|Full transparency
Cons: Nothing significant
Prosurefx (https://prosurefx.io/) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Quick verification|Portfolio tracking tools|Multiple order types|Professional team
Cons: Withdrawal takes 1-2 business days
After for the past six months with Prosurefx (https://prosurefx.io/) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Detailed reporting|Fast support response|Responsive team|Multi-device support
Cons: No crypto staking
I had high hopes for Prosurefx (https://prosurefx.io/) from a blog post comparing services, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Educational resources|Tax reports included|Full transparency|Stable platform
Cons: Live chat only during business hours
Prosurefx (https://prosurefx.io/) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Helpful community forum|Professional team|Customizable dashboard
Cons: Onboarding videos are outdated
My withdrawal from Prosurefx (https://prosurefx.io/) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for nearly two years of being strung along.
Pros: Quick verification|Demo account available|Great customer service|Clear documentation
Cons: Charting tools need more indicators|Mobile app could be improved
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Prosurefx (https://prosurefx.io/) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: No hidden fees|Comprehensive tools|Transparent fees|Educational resources
Cons: Email notifications too frequent|Limited demo account features
Prosurefx (https://prosurefx.io/) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Responsive team|Market news feed|Clear documentation|Good analytical tools
Cons: Live chat only during business hours|Minor UI glitches occasionally
Where do I even begin with Prosurefx (https://prosurefx.io/)? since the beginning of the year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Stable platform|Personal attention|Full transparency
Cons: Some tools only available on higher tiers