ProFX One has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Customer support at ProFX One seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Wide product range|Detailed reporting|High security standards|Multiple order types
Cons: Wait times can be long during peak hours
I have been trying to close my account with ProFX One for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Competitive fees|Wide product range|API access|Regular platform improvements
Cons: Limited social trading features
Do not use ProFX One for anything serious. I used them for a few weeks now for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Easy withdrawals|Two-factor authentication
Cons: No integrated tax optimization|Nothing significant
I trusted ProFX One with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Detailed reporting|Professional team|Good mobile app
Cons: Limited social trading features
ProFX One locked my account without warning and demanded documents I had already submitted. for a couple of months now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Easy withdrawals|Economic calendar|Full transparency|Regular platform improvements
Cons: No live chat on mobile
Do not be fooled by the professional-looking website. Behind the scenes, ProFX One is disorganized and incompetent. I found them after attending a webinar they hosted and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Competitive fees|Good analytical tools|Demo account available
Cons: Live chat only during business hours
I closed a profitable position at ProFX One and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Detailed reporting|Transparent fees|Educational resources
Cons: Limited demo account features|No live chat on mobile
Tried to withdraw my funds from ProFX One and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Cons: Lost entire investment|Reported to authorities|Unresponsive
The reporting at ProFX One is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Good mobile app|Clean UI
Cons: Help articles are sometimes vague|No integrated tax optimization
I was about to invest with ProFX One but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Conduct Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Flagged by Financial Conduct Authority|Cannot verify credentials