PrimeFundFX has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +41 44 586 2822
Addresses: Badenerstrasse 329 CH-8003 Zurich Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: primefundfx.com.
The onboarding at PrimeFundFX was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Multiple order types|Tax reports included|Copy trading available|Customizable dashboard
Cons: Onboarding videos are outdated
The reporting at PrimeFundFX is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Stable platform|Portfolio tracking tools|Personal attention|Multi-currency support
Cons: Some tools only available on higher tiers
I have been trying to close my account with PrimeFundFX for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Market news feed|Great customer service|Fast deposits|Responsive team
Cons: Wish they had more educational resources
I joined PrimeFundFX from a review site like this one and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Low minimum deposit|Full transparency
Cons: Wish they had more educational resources
I opened an account with PrimeFundFX for close to eighteen months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Copy trading available|Good mobile app
Cons: No phone support on weekends
I am in a dispute with PrimeFundFX over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Helpful community forum|Smooth onboarding|Demo account available
Cons: Would like more payment methods|No live chat on mobile
The so-called education at PrimeFundFX is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for a few weeks now thinking they would help me learn.
Pros: Dedicated account manager|Good mobile app
Cons: Search feature is basic|Limited cryptocurrency options
The platform itself is okay, but the customer service at PrimeFundFX is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Tax reports included|Multi-currency support|Segregated accounts|Regular platform improvements
Cons: Website design could be more modern|Account statements could be more detailed
The platform at PrimeFundFX is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for a few weeks now of dealing with this, I have had enough.
Pros: Segregated accounts|Clean UI|Multi-device support
Cons: Nothing significant
I signed up with PrimeFundFX after a friend recommended them and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Detailed reporting|Full transparency
Cons: No fractional shares