Prime Global Inc has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 1 646 365 3164, fax 1 646 365 3182
Addresses: 55 Madison Avenue New York NY 10022 USA This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.pglobalinc.com.
I referred a friend to Prime Global Inc after hearing about them at a conference. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Competitive fees|Two-factor authentication|Low minimum deposit
Cons: Limited cryptocurrency options
My card was charged twice by Prime Global Inc on the same day. I had to dispute it with my bank. Prime Global Inc then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Customizable dashboard|Easy to use platform|Clear documentation|Good mobile app
Cons: Help articles are sometimes vague|Spreads widen during volatile periods
Prime Global Inc offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Segregated accounts|Risk management tools
Cons: No integrated tax optimization|Limited ETF selection
After using Prime Global Inc for about three months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Multiple order types|Full transparency
Cons: Inactivity fee applies after 12 months|Spreads widen during volatile periods
The onboarding at Prime Global Inc was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Demo account available|Multi-currency support
Cons: Website design could be more modern|Currency conversion fee exists
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Prime Global Inc recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Two-factor authentication|Excellent charting
Cons: Search feature is basic
Customer support at Prime Global Inc seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Great customer service|High security standards|Regular platform improvements|Excellent charting
Cons: Spreads widen during volatile periods
I requested my data from Prime Global Inc under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Regular updates|Multi-currency support
Cons: No integrated tax optimization|No fractional shares
Prime Global Inc changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Easy to use platform|Regular updates|Excellent charting|Economic calendar
Cons: Withdrawal takes 1-2 business days|Account statements could be more detailed