Pacific Energy Exchange has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: Suites 15-18 Floor 3 Area 6 Wheelock House Pedder St Queens Road Central Central District Hong Kong This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.pacificenergyexchange.com.
My card was charged twice by Pacific Energy Exchange on the same day. I had to dispute it with my bank. Pacific Energy Exchange then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Good mobile app|Responsive team|Transparent fees
Cons: No live chat on mobile|Wish they had more educational resources
Pacific Energy Exchange locked my account without warning and demanded documents I had already submitted. for a couple of months now later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Full transparency|Regular updates
Cons: No phone support on weekends
My withdrawal request from Pacific Energy Exchange has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Real-time alerts|Professional team|Personal attention|Fast execution
Cons: Search feature is basic
I wanted to transfer my portfolio from another broker to Pacific Energy Exchange. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Fast support response|Good mobile app
Cons: Live chat only during business hours|Would like more payment methods
The spread at Pacific Energy Exchange is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after hearing about them at a conference and initially thought the platform was good - until I started trading seriously.
Pros: Helpful community forum|Multiple order types|Demo account available
Cons: Live chat only during business hours|Wait times can be long during peak hours
The onboarding at Pacific Energy Exchange was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Economic calendar|Regular platform improvements|Intuitive for beginners
Cons: Spreads widen during volatile periods
The platform at Pacific Energy Exchange is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since the beginning of the year of dealing with this, I have had enough.
Pros: Stable platform|Fast support response|Segregated accounts
Cons: Mobile app could be improved
I had high hopes for Pacific Energy Exchange through word of mouth in my investment club, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Fast support response|Fast execution|High security standards
Cons: No fractional shares|Account statements could be more detailed
I signed up with Pacific Energy Exchange after seeing their ad online and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Fast execution|Easy to use platform|Multi-device support
Cons: No integrated tax optimization|Inactivity fee applies after 12 months
The reporting at Pacific Energy Exchange is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Automated trading options|Tax reports included|Demo account available
Cons: Minimum deposit could be lower|Limited cryptocurrency options