Oxtrades (oxtrades.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: +447441933257 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.oxtrades.com.
I signed up with Oxtrades (oxtrades.com) after a family member had a good experience and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Reliable uptime|High security standards
Cons: No live chat on mobile
Oxtrades (oxtrades.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Reliable uptime|Educational resources|Regular updates|Fast support response
Cons: Cannot customize dashboard fully
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Oxtrades (oxtrades.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Demo account available|Full transparency|Regular platform improvements
Cons: Some tools only available on higher tiers
After for the past year and a half with Oxtrades (oxtrades.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Good mobile app|Easy to use platform|Detailed reporting
Cons: Desktop app not available on Linux|Minor UI glitches occasionally
I wanted to transfer my portfolio from another broker to Oxtrades (oxtrades.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Market news feed|Dedicated account manager|Low minimum deposit
Cons: Limited ETF selection|Would like more payment methods
My card was charged twice by Oxtrades (oxtrades.com) on the same day. I had to dispute it with my bank. Oxtrades (oxtrades.com) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Good analytical tools|Economic calendar|Easy to use platform
Cons: No integrated tax optimization
Oxtrades (oxtrades.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Market news feed|Multiple order types|Fast deposits
Cons: No live chat on mobile
If you are reading this considering Oxtrades (oxtrades.com) - run. I wish I had read more negative reviews through a financial advisor. I thought the positive ones were real. Maybe some are. My experience over for a few weeks now has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Segregated accounts|Fast support response|Low minimum deposit|Responsive team
Cons: Search feature is basic
My withdrawal from Oxtrades (oxtrades.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for the past year and a half of being strung along.
Pros: Portfolio tracking tools|No hidden fees|Multi-currency support|Dividend tracking
Cons: No dark mode on mobile|Slow to add new assets