Optimum Vest (optimum-vest.com)

The platform at Optimum Vest (optimum-vest.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for just over a year of dealing with this, I have had enough.

I closed a profitable position at Optimum Vest (optimum-vest.com) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.

I had high hopes for Optimum Vest (optimum-vest.com) through word of mouth in my investment club, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.

I trusted Optimum Vest (optimum-vest.com) with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.

The spread at Optimum Vest (optimum-vest.com) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after a family member had a good experience and initially thought the platform was good - until I started trading seriously.

After since I retired last year with Optimum Vest (optimum-vest.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.

Optimum Vest (optimum-vest.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.

What really bothers me about Optimum Vest (optimum-vest.com) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them through a forum discussion and I fell for the polished exterior. Never again.

The platform itself is okay, but the customer service at Optimum Vest (optimum-vest.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.

I opened an account with Optimum Vest (optimum-vest.com) for about eight months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.