I had a dispute with Optimal Yield Limited and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Automated trading options|Good analytical tools|Easy to use platform
Cons: Inactivity fee applies after 12 months|No integrated tax optimization