onex-trade.com has been flagged by AMF (France) for "Unauthorised". Category: Forex This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: onex-trade.com.
I signed up with onex-trade.com while looking for alternatives to my previous provider and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Regular platform improvements|API access|Dedicated account manager|Responsive team
Cons: Currency conversion fee exists|Live chat only during business hours
onex-trade.com had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Fast support response|High security standards|Wide product range
Cons: Would like more payment methods|Inactivity fee applies after 12 months
I closed a profitable position at onex-trade.com and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Good analytical tools|Personal attention|Multiple order types
Cons: Nothing significant|No integrated tax optimization
Customer support at onex-trade.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Competitive fees|Great customer service|Good analytical tools|Fast deposits
Cons: Charting tools need more indicators
Opened my account with onex-trade.com after a family member had a good experience and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Full transparency|Tax reports included
Cons: No phone support on weekends|Would like more payment methods
I referred a friend to onex-trade.com after a trusted YouTuber reviewed them. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Wide product range|Real-time alerts|Competitive fees
Cons: No integrated tax optimization|No crypto staking
After for a couple of months now with onex-trade.com, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Social trading features|Portfolio tracking tools|Helpful community forum
Cons: Would like more payment methods|Inactivity fee applies after 12 months
onex-trade.com changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Multi-currency support|Fast deposits|Multi-device support
Cons: No integrated tax optimization|No dark mode on mobile
I experienced a security concern with my onex-trade.com account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Dividend tracking|Full transparency|Transparent fees|Easy to use platform
Cons: Currency conversion fee exists|Mobile app could be improved
The reporting at onex-trade.com is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Social trading features|Regular updates|Personal attention|Good analytical tools
Cons: Limited social trading features|Live chat only during business hours