Novapago AG has been flagged by Swiss Financial Market Supervisory Authority for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I was about to invest with Novapago AG but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Swiss Financial Market Supervisory Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Flagged by Swiss Financial Market Supervisory Authority|Cannot verify credentials
I signed up with Novapago AG through a forum discussion and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Dividend tracking|Personal attention|Instant funding
Cons: Currency conversion fee exists|Email notifications too frequent
I lost a significant amount because Novapago AG did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Reliable uptime|Regular updates|Dedicated account manager
Cons: Email notifications too frequent|Alert system is basic
Tried to withdraw my funds from Novapago AG and was told I needed to pay a "withdrawal tax" of 20%. This is a red flag. No legitimate broker charges withdrawal taxes. When I refused, they became aggressive and eventually stopped all communication. My entire investment is gone.
Cons: Lost entire investment|Reported to authorities|Unresponsive
I am in a dispute with Novapago AG over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Smooth onboarding|Customizable dashboard|Segregated accounts
Cons: Limited cryptocurrency options
Do not use Novapago AG for anything serious. I used them for about ten months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: API access|High security standards
Cons: Onboarding videos are outdated
The platform itself is okay, but the customer service at Novapago AG is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Stable platform|Dividend tracking|Smooth onboarding
Cons: Minimum deposit could be lower|Wish they had more educational resources
I opened an account with Novapago AG since early this year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Fast execution|API access|Full transparency
Cons: No crypto staking
After spending for just over a year trying to make Novapago AG work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Instant funding|Helpful community forum
Cons: Desktop app not available on Linux