NOVACOLL FDN has been flagged by Comisión Nacional del Mercado de Valores for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
The onboarding at NOVACOLL FDN was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Risk management tools|Educational resources|Helpful community forum
Cons: Currency conversion fee exists
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. NOVACOLL FDN recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Fast execution|Customizable dashboard|Two-factor authentication
Cons: None so far
NOVACOLL FDN seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Multiple order types|Full transparency
Cons: Onboarding videos are outdated|Live chat only during business hours
I trusted NOVACOLL FDN with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Regular updates|Professional team
Cons: Onboarding videos are outdated