NeuroTradeX has been flagged by Financial Services and Markets Authority for "Fraud and Other Types of Misconduct". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
I experienced a security concern with my NeuroTradeX account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Excellent charting|Good analytical tools
Cons: No live chat on mobile
I joined NeuroTradeX when my bank disappointed me and I searched for alternatives and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Good analytical tools|Social trading features|Easy to use platform|Helpful community forum
Cons: Could offer more webinars|Currency conversion fee exists
KYC with NeuroTradeX is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Competitive fees|High security standards
Cons: Withdrawal takes 1-2 business days|Account statements could be more detailed
I had a dispute with NeuroTradeX and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Customizable dashboard|Great customer service
Cons: Live chat only during business hours|Desktop app not available on Linux
After using NeuroTradeX since I retired last year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Multi-currency support|Clear documentation|Comprehensive tools
Cons: Onboarding videos are outdated
The platform at NeuroTradeX is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for nearly two years of dealing with this, I have had enough.
Pros: Personal attention|API access|Demo account available
Cons: Website design could be more modern
After for over a year with NeuroTradeX I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: API access|Copy trading available
Cons: No crypto staking|No dark mode on mobile
The spread at NeuroTradeX is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through a forum discussion and initially thought the platform was good - until I started trading seriously.
Pros: Transparent fees|Low minimum deposit
Cons: Alert system is basic
Do not be fooled by the professional-looking website. Behind the scenes, NeuroTradeX is disorganized and incompetent. I found them after a trusted YouTuber reviewed them and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Copy trading available|Comprehensive tools|Tax reports included
Cons: Wish they had more educational resources|No crypto staking
NeuroTradeX locked my account without warning and demanded documents I had already submitted. for about ten months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Fast execution|Fast support response
Cons: None so far|Withdrawal takes 1-2 business days