Muxcap (muxcap.io) has been flagged by ASIC (Australia) for "Unlicensed". Phones: 61272386525, 16472479553, 442046000176
Addresses: Rue de Lyon 911203 Genève Switzerland This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: client.muxcap.io.
My card was charged twice by Muxcap (muxcap.io) on the same day. I had to dispute it with my bank. Muxcap (muxcap.io) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Copy trading available|Demo account available|Detailed reporting|Quick verification
Cons: No phone support on weekends
Opened my account with Muxcap (muxcap.io) after doing extensive research and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Good mobile app|Good analytical tools|API access
Cons: Limited demo account features|Slow to add new assets
I wanted to transfer my portfolio from another broker to Muxcap (muxcap.io). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Easy to use platform|Portfolio tracking tools|Demo account available
Cons: Inactivity fee applies after 12 months|Limited ETF selection
The onboarding at Muxcap (muxcap.io) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Segregated accounts|Clear documentation
Cons: Withdrawal takes 1-2 business days
I signed up with Muxcap (muxcap.io) based on a colleague's recommendation and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Good mobile app|Automated trading options|Two-factor authentication|Clear documentation
Cons: Cannot customize dashboard fully
After for about three months with Muxcap (muxcap.io), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Wide product range|Quick verification|Educational resources|Fast support response
Cons: Nothing significant
Muxcap (muxcap.io) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Stable platform|Wide product range|Customizable dashboard|Smooth onboarding
Cons: Cannot customize dashboard fully
Muxcap (muxcap.io) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Smooth onboarding|Clean UI|Multi-device support
Cons: No live chat on mobile|Nothing significant
I closed a profitable position at Muxcap (muxcap.io) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: API access|Clear documentation
Cons: Spreads widen during volatile periods
Where do I even begin with Muxcap (muxcap.io)? for just over a year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Intuitive for beginners|Quick verification|Dividend tracking
Cons: Research section could be deeper|Nothing significant