Mothuq has been flagged by Financial Services Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
The platform itself is okay, but the customer service at Mothuq is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Regular updates|Multi-device support
Cons: Mobile app could be improved|Live chat only during business hours
Do not use Mothuq for anything serious. I used them for about five months for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Professional team|High security standards|Tax reports included|Dedicated account manager
Cons: Minimum deposit could be lower|Minor UI glitches occasionally
Opened my account with Mothuq through my accountant's suggestion and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Detailed reporting|Social trading features
Cons: Limited ETF selection
My card was charged twice by Mothuq on the same day. I had to dispute it with my bank. Mothuq then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Tax reports included|Copy trading available|Wide product range|Clear documentation
Cons: Email notifications too frequent|Account statements could be more detailed
The onboarding at Mothuq was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Copy trading available|Dividend tracking|Economic calendar
Cons: Search feature is basic
The platform at Mothuq is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for about eight months of dealing with this, I have had enough.
Pros: Stable platform|Reliable uptime
Cons: Search feature is basic
Mothuq changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Risk management tools|Educational resources|Demo account available|API access
Cons: No dark mode on mobile
The so-called education at Mothuq is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for nearly two years thinking they would help me learn.
Pros: Intuitive for beginners|Fast execution|Low minimum deposit|Wide product range
Cons: Mobile app could be improved
I experienced a security concern with my Mothuq account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Dedicated account manager|Smooth onboarding|Wide product range|Responsive team
Cons: Account statements could be more detailed|Email notifications too frequent
I was about to invest with Mothuq but decided to check their regulatory status first. They claim to be regulated but I could not find them on any official register. Financial Services Authority has actually issued a warning about this firm. Thank goodness I checked before sending any money.
Cons: Not registered with regulators|Unrealistic promises