Moon Wealth Finance (moonwealthfinance.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: moonwealthfinance.com.
Customer support at Moon Wealth Finance (moonwealthfinance.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Copy trading available|API access|Clear documentation
Cons: Mobile app could be improved|Spreads widen during volatile periods
I found Moon Wealth Finance (moonwealthfinance.com) after doing extensive research and the initial impression was positive. But for about eight months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Easy to use platform|Real-time alerts
Cons: No integrated tax optimization|Slow to add new assets
The platform itself is okay, but the customer service at Moon Wealth Finance (moonwealthfinance.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Educational resources|Intuitive for beginners
Cons: Inactivity fee applies after 12 months|Slow to add new assets
KYC with Moon Wealth Finance (moonwealthfinance.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Full transparency|Competitive fees
Cons: Limited social trading features|Wait times can be long during peak hours
I opened an account with Moon Wealth Finance (moonwealthfinance.com) for the past six months ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Multi-device support|Economic calendar
Cons: Account statements could be more detailed