Moon Crypto Invest (mooncryptoinvest.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: mooncryptoinvest.com.
If you are reading this considering Moon Crypto Invest (mooncryptoinvest.com) - run. I wish I had read more negative reviews after doing extensive research. I thought the positive ones were real. Maybe some are. My experience over for a couple of months now has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Personal attention|Good analytical tools|Regular updates
Cons: Onboarding videos are outdated
I am in a dispute with Moon Crypto Invest (mooncryptoinvest.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Two-factor authentication|Dedicated account manager|Responsive team
Cons: Help articles are sometimes vague
The spread at Moon Crypto Invest (mooncryptoinvest.com) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after seeing their ad online and initially thought the platform was good - until I started trading seriously.
Pros: Customizable dashboard|Transparent fees
Cons: Inactivity fee applies after 12 months|No fractional shares
KYC with Moon Crypto Invest (mooncryptoinvest.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Two-factor authentication|Regular platform improvements|Detailed reporting|Demo account available
Cons: Would like more payment methods|Mobile app could be improved