MEXC (mx-mebtc.top) has been flagged by ASIC (Australia) for "Unlicensed". Phones: +61 411816117 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.mx-mebtc.top.
The onboarding at MEXC (mx-mebtc.top) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Segregated accounts|Market news feed|Quick verification
Cons: No phone support on weekends|Live chat only during business hours
I am in a dispute with MEXC (mx-mebtc.top) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Low minimum deposit|Fast support response|Clear documentation
Cons: Nothing significant|Minor UI glitches occasionally
MEXC (mx-mebtc.top) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Fast support response|Helpful community forum
Cons: Email notifications too frequent|Minor UI glitches occasionally
I found MEXC (mx-mebtc.top) after a trusted YouTuber reviewed them and the initial impression was positive. But for about ten months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Competitive fees|No hidden fees
Cons: Nothing significant|Would like more payment methods
MEXC (mx-mebtc.top) offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Copy trading available|Fast support response
Cons: Spreads widen during volatile periods
I closed a profitable position at MEXC (mx-mebtc.top) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Clear documentation|Professional team|Clean UI
Cons: Would like more payment methods|None so far
The platform itself is okay, but the customer service at MEXC (mx-mebtc.top) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Easy withdrawals|Regular updates
Cons: No dark mode on mobile|Wait times can be long during peak hours
MEXC (mx-mebtc.top) locked my account without warning and demanded documents I had already submitted. for the past six months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Multi-currency support|Regular platform improvements|Dedicated account manager
Cons: No integrated tax optimization
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. MEXC (mx-mebtc.top) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Dedicated account manager|Tax reports included
Cons: Search feature is basic|Limited cryptocurrency options
After using MEXC (mx-mebtc.top) since last summer, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Multi-currency support|Clean UI
Cons: Minor UI glitches occasionally