MEXC-btc (mexc-tobtc.top) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.mexc-tobtc.top.
The platform itself is okay, but the customer service at MEXC-btc (mexc-tobtc.top) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Clear documentation|Automated trading options|Wide product range|Instant funding
Cons: Cannot customize dashboard fully
What really bothers me about MEXC-btc (mexc-tobtc.top) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after hearing about them at a conference and I fell for the polished exterior. Never again.
Pros: Customizable dashboard|Educational resources|Two-factor authentication
Cons: Research section could be deeper
The hidden fees at MEXC-btc (mexc-tobtc.top) are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Good mobile app|Real-time alerts
Cons: Spreads widen during volatile periods
MEXC-btc (mexc-tobtc.top) locked my account without warning and demanded documents I had already submitted. for roughly four months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: API access|Instant funding
Cons: None so far|No phone support on weekends
The so-called education at MEXC-btc (mexc-tobtc.top) is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for a couple of months now thinking they would help me learn.
Pros: Multi-device support|Wide product range|Regular updates
Cons: Search feature is basic
MEXC-btc (mexc-tobtc.top) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Multi-device support|Market news feed
Cons: Mobile app could be improved|Wait times can be long during peak hours
I am in a dispute with MEXC-btc (mexc-tobtc.top) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Detailed reporting|Dedicated account manager|Regular platform improvements|Portfolio tracking tools
Cons: Limited ETF selection
I requested my data from MEXC-btc (mexc-tobtc.top) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Detailed reporting|Dedicated account manager|Two-factor authentication|Customizable dashboard
Cons: No integrated tax optimization|Could offer more webinars
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. MEXC-btc (mexc-tobtc.top) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Responsive team|Copy trading available|Wide product range
Cons: Website design could be more modern|Nothing significant