Merchants International Investment Corporation (U.K.) Limited ('Merchants') has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Addresses: Unit 150 Imperial Court Exchange Street East Liverpool L2 3AB United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.merchants-international.com.
Merchants International Investment Corporation (U.K.) Limited ('Merchants') offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Segregated accounts|Multi-device support|Good analytical tools|Comprehensive tools
Cons: Currency conversion fee exists|No integrated tax optimization
I wanted to transfer my portfolio from another broker to Merchants International Investment Corporation (U.K.) Limited ('Merchants'). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Great customer service|Market news feed|Detailed reporting|Demo account available
Cons: Would like more payment methods|Help articles are sometimes vague
After using Merchants International Investment Corporation (U.K.) Limited ('Merchants') for about eight months, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Good mobile app|Personal attention
Cons: Wait times can be long during peak hours|Limited social trading features
Merchants International Investment Corporation (U.K.) Limited ('Merchants') has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Fast deposits|Smooth onboarding|Excellent charting|Portfolio tracking tools
Cons: No live chat on mobile
I closed a profitable position at Merchants International Investment Corporation (U.K.) Limited ('Merchants') and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Fast execution|Clean UI
Cons: Could offer more webinars|No dark mode on mobile
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Merchants International Investment Corporation (U.K.) Limited ('Merchants') recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Detailed reporting|Professional team
Cons: Limited demo account features|Wish they had more educational resources
Opened my account with Merchants International Investment Corporation (U.K.) Limited ('Merchants') after doing extensive research and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Market news feed|Dedicated account manager
Cons: Withdrawal takes 1-2 business days
The mobile app from Merchants International Investment Corporation (U.K.) Limited ('Merchants') is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Multiple order types|Low minimum deposit|Fast support response
Cons: Could offer more webinars|Wait times can be long during peak hours
What really bothers me about Merchants International Investment Corporation (U.K.) Limited ('Merchants') is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after doing extensive research and I fell for the polished exterior. Never again.
Pros: Fast deposits|Low minimum deposit
Cons: Help articles are sometimes vague
The reporting at Merchants International Investment Corporation (U.K.) Limited ('Merchants') is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Detailed reporting|Demo account available|Intuitive for beginners
Cons: Cannot customize dashboard fully|Mobile app could be improved