Mercantile International Securities has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: (1) (617) 507 6203, fax (1) (617) 507 0542
Addresses: 100 Summer Street Boston Massachusetts 02110 USA This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.mercsecurities.com.
I closed a profitable position at Mercantile International Securities and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Quick verification|Helpful community forum
Cons: Would like more payment methods
Where do I even begin with Mercantile International Securities? since I opened my account last year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Multiple order types|Easy to use platform|Wide product range
Cons: None so far|Wait times can be long during peak hours
I opened an account with Mercantile International Securities since early this year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Fast deposits|Fast execution|Good mobile app
Cons: Cannot customize dashboard fully|Wait times can be long during peak hours
The so-called education at Mercantile International Securities is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for over a year thinking they would help me learn.
Pros: Good analytical tools|API access|Excellent charting
Cons: Limited ETF selection
Do not use Mercantile International Securities for anything serious. I used them for a couple of months now for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Dividend tracking|Easy to use platform|Automated trading options
Cons: Nothing significant|Minimum deposit could be lower
Mercantile International Securities has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Risk management tools|High security standards
Cons: Cannot customize dashboard fully|Limited cryptocurrency options
The platform itself is okay, but the customer service at Mercantile International Securities is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Full transparency|Helpful community forum
Cons: No integrated tax optimization
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Mercantile International Securities recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Multi-currency support|Low minimum deposit|Excellent charting
Cons: Some tools only available on higher tiers|Would like more payment methods
I trusted Mercantile International Securities with a significant portion of my savings and I deeply regret that decision. Not because of market losses, but because of how poorly the platform performed and how dismissively the support team treated my concerns.
Pros: Multi-currency support|Portfolio tracking tools|Economic calendar
Cons: Could offer more webinars
The onboarding at Mercantile International Securities was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Stable platform|Easy to use platform|API access
Cons: Desktop app not available on Linux|No integrated tax optimization