Market Trades (market-trades.com) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: market-trades.com.
I found Market Trades (market-trades.com) after comparing multiple platforms and the initial impression was positive. But since early this year later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Fast deposits|Risk management tools|Regular updates
Cons: Search feature is basic
I had a dispute with Market Trades (market-trades.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Customizable dashboard|Clean UI|Dedicated account manager
Cons: Research section could be deeper|Limited social trading features
Market Trades (market-trades.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Demo account available|Intuitive for beginners|Wide product range
Cons: No live chat on mobile
My withdrawal request from Market Trades (market-trades.com) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Tax reports included|Segregated accounts|Portfolio tracking tools|Excellent charting
Cons: No live chat on mobile|Wait times can be long during peak hours
After for about ten months with Market Trades (market-trades.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Comprehensive tools|Helpful community forum
Cons: Live chat only during business hours
The platform at Market Trades (market-trades.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for over a year of dealing with this, I have had enough.
Pros: Quick verification|Clear documentation
Cons: No live chat on mobile