Market Alpha (marketalpha.io) has been flagged by ASIC (Australia) for "Unlicensed". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: marketalpha.io.
My card was charged twice by Market Alpha (marketalpha.io) on the same day. I had to dispute it with my bank. Market Alpha (marketalpha.io) then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Multiple order types|Portfolio tracking tools
Cons: No phone support on weekends|Currency conversion fee exists
I had a dispute with Market Alpha (marketalpha.io) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Dividend tracking|Fast support response
Cons: Minor UI glitches occasionally|Limited cryptocurrency options
I gave Market Alpha (marketalpha.io) a fair chance. After for about five months of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Fast deposits|Comprehensive tools
Cons: Limited cryptocurrency options
My withdrawal request from Market Alpha (marketalpha.io) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Responsive team|Fast execution|Low minimum deposit
Cons: Mobile app could be improved
Market Alpha (marketalpha.io) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Risk management tools|Excellent charting|Stable platform
Cons: Live chat only during business hours|No dark mode on mobile
I signed up with Market Alpha (marketalpha.io) through a forum discussion and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Quick verification|Fast support response
Cons: Wait times can be long during peak hours
Market Alpha (marketalpha.io) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Easy withdrawals|Competitive fees|Tax reports included|Multiple order types
Cons: Account statements could be more detailed|Charting tools need more indicators
The so-called education at Market Alpha (marketalpha.io) is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted for the past six months thinking they would help me learn.
Pros: Multiple order types|Intuitive for beginners|API access
Cons: Mobile app could be improved