Maplewalk Limited t/a PrimeCrypto has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +442037692538
Addresses: 28 Dhavaharlal Nehru Street Sofia 1324 Bulgaria This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: primecrypto.io.
I am in a dispute with Maplewalk Limited t/a PrimeCrypto over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Stable platform|Portfolio tracking tools
Cons: Mobile app could be improved
The mobile app from Maplewalk Limited t/a PrimeCrypto is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Detailed reporting|Tax reports included
Cons: Email notifications too frequent|Limited ETF selection
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Maplewalk Limited t/a PrimeCrypto said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Multi-currency support|Great customer service|Multi-device support
Cons: Some tools only available on higher tiers
Maplewalk Limited t/a PrimeCrypto has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Real-time alerts|Social trading features
Cons: Desktop app not available on Linux
I gave Maplewalk Limited t/a PrimeCrypto a fair chance. After for a couple of months now of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Wide product range|Easy to use platform|Real-time alerts
Cons: Charting tools need more indicators
The reporting at Maplewalk Limited t/a PrimeCrypto is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Two-factor authentication|Great customer service|Dedicated account manager|Good analytical tools
Cons: None so far
Maplewalk Limited t/a PrimeCrypto seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Easy to use platform|Automated trading options|Quick verification|Personal attention
Cons: Account statements could be more detailed
I had high hopes for Maplewalk Limited t/a PrimeCrypto after my brother mentioned them, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Excellent charting|Easy withdrawals|Two-factor authentication
Cons: Minimum deposit could be lower|Could offer more webinars
The only good thing about Maplewalk Limited t/a PrimeCrypto is that they remind you why regulation matters. I found them through a financial advisor. They are regulated in a jurisdiction with weak consumer protection. When things went wrong I had nowhere to turn. Stick to well-regulated brokers.
Pros: Dedicated account manager|Clean UI|Good analytical tools|Fast support response
Cons: Some tools only available on higher tiers|Withdrawal takes 1-2 business days
If you are reading this considering Maplewalk Limited t/a PrimeCrypto - run. I wish I had read more negative reviews through a financial advisor. I thought the positive ones were real. Maybe some are. My experience over since last summer has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: High security standards|Multiple order types|Low minimum deposit
Cons: No phone support on weekends