Mapledex (mapleswap.ca) has been flagged by ASIC (Australia) for "Unlicensed". International regulator warnings https://www.asc.ca/en/Enforcement/Investment-Caution-List/m/Maple-Dex; https://www.bcsc.bc.ca/enforcement/early-intervention/investment-caution-list/2024/maple-dex; https://www.securities-administrators.ca/investor-alerts/21578/; https://fcnb.ca/en/news-alerts/cau... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: mapleswap.ca.
Do not be fooled by the professional-looking website. Behind the scenes, Mapledex (mapleswap.ca) is disorganized and incompetent. I found them after attending a webinar they hosted and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Intuitive for beginners|Competitive fees|Customizable dashboard
Cons: Alert system is basic
I requested my data from Mapledex (mapleswap.ca) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Comprehensive tools|Fast support response|Dividend tracking
Cons: Wait times can be long during peak hours|Wish they had more educational resources
I signed up with Mapledex (mapleswap.ca) after attending a webinar they hosted and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.
Pros: Full transparency|Multi-device support|Reliable uptime
Cons: Nothing significant
I had a dispute with Mapledex (mapleswap.ca) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Quick verification|Copy trading available|Low minimum deposit|Two-factor authentication
Cons: Website design could be more modern
I am in a dispute with Mapledex (mapleswap.ca) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Competitive fees|Market news feed
Cons: Account statements could be more detailed
After for close to eighteen months with Mapledex (mapleswap.ca) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Multi-currency support|Real-time alerts|Intuitive for beginners
Cons: No crypto staking|Search feature is basic
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Mapledex (mapleswap.ca) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Personal attention|Risk management tools|Low minimum deposit|Wide product range
Cons: Withdrawal takes 1-2 business days|None so far