Maple-Dex (mapledex.ca) has been flagged by ASIC (Australia) for "Unlicensed". International regulator warnings https://www.asc.ca/en/Enforcement/Investment-Caution-List/m/Maple-Dex; https://www.bcsc.bc.ca/enforcement/early-intervention/investment-caution-list/2024/maple-dex; https://www.securities-administrators.ca/investor-alerts/21578/; https://fcnb.ca/en/news-alerts/cau... This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: mapledex.ca.
The hidden fees at Maple-Dex (mapledex.ca) are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Dividend tracking|Tax reports included
Cons: Minor UI glitches occasionally|None so far
I closed a profitable position at Maple-Dex (mapledex.ca) and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Comprehensive tools|Educational resources|Dividend tracking
Cons: Account statements could be more detailed|No crypto staking
Maple-Dex (mapledex.ca) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Great customer service|Dividend tracking
Cons: Live chat only during business hours
After for a couple of months now with Maple-Dex (mapledex.ca) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Excellent charting|Copy trading available|Easy withdrawals
Cons: Spreads widen during volatile periods|No live chat on mobile
I lost a significant amount because Maple-Dex (mapledex.ca) did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Risk management tools|Economic calendar|Customizable dashboard|Demo account available
Cons: Wait times can be long during peak hours
Maple-Dex (mapledex.ca) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Helpful community forum|Stable platform|Risk management tools|Smooth onboarding
Cons: Limited cryptocurrency options
Maple-Dex (mapledex.ca) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Low minimum deposit|Fast execution
Cons: Would like more payment methods
I opened an account with Maple-Dex (mapledex.ca) for a couple of months now ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Tax reports included|Easy to use platform|High security standards
Cons: Could offer more webinars|Mobile app could be improved
I found Maple-Dex (mapledex.ca) after attending a webinar they hosted and the initial impression was positive. But since last summer later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Fast execution|Wide product range|Fast support response
Cons: Inactivity fee applies after 12 months|Wait times can be long during peak hours
I had high hopes for Maple-Dex (mapledex.ca) through my accountant's suggestion, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Comprehensive tools|Helpful community forum|Responsive team
Cons: Spreads widen during volatile periods|Website design could be more modern