luzuna.com has been flagged by AMF (France) for "Unauthorised". Category: Produits_dérivés_sur_crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: luzuna.com.
I joined luzuna.com after reading several online reviews and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Full transparency|Great customer service|Fast execution
Cons: Charting tools need more indicators|Some tools only available on higher tiers
I experienced a security concern with my luzuna.com account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Segregated accounts|API access|Social trading features
Cons: Onboarding videos are outdated|Nothing significant
The hidden fees at luzuna.com are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Great customer service|Fast support response
Cons: Live chat only during business hours
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. luzuna.com recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Good analytical tools|Easy to use platform
Cons: Limited ETF selection|Help articles are sometimes vague
KYC with luzuna.com is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Portfolio tracking tools|Good mobile app
Cons: Spreads widen during volatile periods|Minimum deposit could be lower
I had high hopes for luzuna.com through word of mouth in my investment club, but my experience has been disappointing. Customer support is slow, the platform has frequent issues, and their fee structure is not as transparent as advertised. I am actively looking for alternatives now.
Pros: Personal attention|Easy withdrawals|Great customer service|Market news feed
Cons: Help articles are sometimes vague|Limited demo account features