Luxymarkets / luxymarkets.com has been flagged by Swiss Financial Market Supervisory Authority for "Other". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Customer support at Luxymarkets / luxymarkets.com seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Market news feed|Regular updates|Competitive fees
Cons: Charting tools need more indicators|None so far
The platform itself is okay, but the customer service at Luxymarkets / luxymarkets.com is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: No hidden fees|Fast execution|Clear documentation|Risk management tools
Cons: Research section could be deeper
After doing some research AFTER the fact (I know, I should have done this first), I discovered that Luxymarkets / luxymarkets.com is not authorized by any legitimate financial regulator. They are operating illegally. The website looks very professional but it's all a facade. Please check the regulatory warnings database before investing with ANY company.
Cons: Cannot withdraw funds|Not regulated|Pressure tactics