Lunar Masters / lunarmasters.live has been flagged by Financial Conduct Authority for "Unregistered/Unlicensed entity offering financial products or services". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm.
Lunar Masters / lunarmasters.live has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Full transparency|Great customer service
Cons: Onboarding videos are outdated
I am in a dispute with Lunar Masters / lunarmasters.live over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Good mobile app|API access|Detailed reporting
Cons: Limited cryptocurrency options
I invested $15,000 with Lunar Masters / lunarmasters.live after seeing their professional-looking website. At first, everything seemed fine - they showed me impressive returns on my dashboard. But when I tried to withdraw, they kept making excuses. First it was "processing time," then "verification needed," then "you need to pay a tax fee first." I never got my money back. I have since reported them to Financial Conduct Authority.
Cons: Lost entire investment|Reported to authorities|Unresponsive
The hidden fees at Lunar Masters / lunarmasters.live are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.
Pros: Comprehensive tools|Good mobile app|Real-time alerts|High security standards
Cons: None so far
Lunar Masters / lunarmasters.live had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Regular platform improvements|Helpful community forum|Educational resources
Cons: No live chat on mobile
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Lunar Masters / lunarmasters.live recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Clean UI|Detailed reporting|Regular updates
Cons: Wish they had more educational resources|No integrated tax optimization
Lunar Masters / lunarmasters.live offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Transparent fees|Easy to use platform|Smooth onboarding
Cons: Mobile app could be improved
Lunar Masters / lunarmasters.live changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Clear documentation|Multi-device support|Tax reports included
Cons: None so far|Wait times can be long during peak hours
Do not use Lunar Masters / lunarmasters.live for anything serious. I used them since early this year for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Educational resources|Helpful community forum|Good mobile app|Demo account available
Cons: Help articles are sometimes vague|No phone support on weekends
After spending for about three months trying to make Lunar Masters / lunarmasters.live work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.
Pros: Clean UI|Social trading features|Economic calendar|Segregated accounts
Cons: Wait times can be long during peak hours