Lucentax (lucentaxx.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: 46M2HJ Sydney New South Wales Australia This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: Lucentaxx.com.
The spread at Lucentax (lucentaxx.com) is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through a financial advisor and initially thought the platform was good - until I started trading seriously.
Pros: API access|Smooth onboarding
Cons: Wish they had more educational resources|Could offer more webinars
Lucentax (lucentaxx.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.
Pros: Portfolio tracking tools|Stable platform
Cons: Minor UI glitches occasionally|Wish they had more educational resources
Lucentax (lucentaxx.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Easy withdrawals|Educational resources
Cons: None so far|Withdrawal takes 1-2 business days
If you are reading this considering Lucentax (lucentaxx.com) - run. I wish I had read more negative reviews after my brother mentioned them. I thought the positive ones were real. Maybe some are. My experience over since the beginning of the year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Instant funding|Two-factor authentication|Smooth onboarding
Cons: Research section could be deeper|Help articles are sometimes vague
After using Lucentax (lucentaxx.com) for over a year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Educational resources|Excellent charting|Dividend tracking
Cons: Withdrawal takes 1-2 business days
Lucentax (lucentaxx.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Helpful community forum|Multi-device support
Cons: Account statements could be more detailed
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Lucentax (lucentaxx.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Regular platform improvements|Great customer service|No hidden fees
Cons: Could offer more webinars|Would like more payment methods