kstellar.io has been flagged by AMF (France) for "Unauthorised". Category: Crypto-actifs This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: kstellar.io.
I found kstellar.io based on a colleague's recommendation and the initial impression was positive. But for about eight months later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Comprehensive tools|Intuitive for beginners
Cons: Withdrawal takes 1-2 business days
I have been trying to close my account with kstellar.io for weeks now and they keep giving me the runaround. First it was a form to fill out, then identity verification again, then a mandatory phone call that never gets scheduled. They make leaving impossible.
Pros: Wide product range|Regular platform improvements
Cons: Alert system is basic
If you are reading this considering kstellar.io - run. I wish I had read more negative reviews after my brother mentioned them. I thought the positive ones were real. Maybe some are. My experience over since last summer has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Fast execution|Tax reports included|Portfolio tracking tools|Personal attention
Cons: Account statements could be more detailed
The platform itself is okay, but the customer service at kstellar.io is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Tax reports included|Multi-device support
Cons: Minor UI glitches occasionally
I referred a friend to kstellar.io when my bank disappointed me and I searched for alternatives. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Comprehensive tools|Instant funding|Two-factor authentication|Reliable uptime
Cons: Limited cryptocurrency options|Limited ETF selection
My card was charged twice by kstellar.io on the same day. I had to dispute it with my bank. kstellar.io then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Multi-currency support|Excellent charting|Regular updates|Segregated accounts
Cons: Withdrawal takes 1-2 business days
I experienced a security concern with my kstellar.io account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.
Pros: Competitive fees|Multi-currency support|Two-factor authentication
Cons: Wish they had more educational resources
The platform at kstellar.io is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since early this year of dealing with this, I have had enough.
Pros: Real-time alerts|Segregated accounts|Fast support response|Multi-device support
Cons: Could offer more webinars
The onboarding at kstellar.io was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Stable platform|Educational resources
Cons: Email notifications too frequent|Spreads widen during volatile periods
Opened my account with kstellar.io while looking for alternatives to my previous provider and regretted it within the first month. The platform crashed during a critical moment, I lost potential gains, and support basically told me it was not their problem. Absolutely unacceptable behavior.
Pros: Transparent fees|Easy to use platform
Cons: Inactivity fee applies after 12 months