James Carter has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: + 85 2 8179 9901 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.sunriseinvestments-hk.com.
After for about three months with James Carter I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Excellent charting|Copy trading available|Educational resources
Cons: Minor UI glitches occasionally
I referred a friend to James Carter from a blog post comparing services. We both deposited. The referral bonus never arrived. Support said we did not meet the terms. When we asked which terms they pointed to a clause that was added after we signed up. Shady.
Pros: Fast deposits|Educational resources
Cons: Limited ETF selection|Wait times can be long during peak hours
The reporting at James Carter is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Responsive team|Fast support response|Full transparency
Cons: Would like more payment methods|Desktop app not available on Linux
I am in a dispute with James Carter over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Excellent charting|Segregated accounts
Cons: Email notifications too frequent
I gave James Carter a fair chance. After for nearly two years of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Competitive fees|Quick verification
Cons: No phone support on weekends