James Carter has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: + 85 2 8179 9901 This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.sunriseinvestments-hk.com.
The platform at James Carter is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for over three years of dealing with this, I have had enough.
Pros: Stable platform|Great customer service
Cons: Would like more payment methods|No live chat on mobile
Customer support at James Carter seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Intuitive for beginners|Fast support response|Full transparency
Cons: No integrated tax optimization
The spread at James Carter is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them through word of mouth in my investment club and initially thought the platform was good - until I started trading seriously.
Pros: Detailed reporting|Tax reports included
Cons: Limited demo account features
The mobile app from James Carter is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Excellent charting|Full transparency|No hidden fees|Personal attention
Cons: No fractional shares|Research section could be deeper
I found James Carter after doing extensive research and the initial impression was positive. But for a few weeks now later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Instant funding|No hidden fees
Cons: Minor UI glitches occasionally|No integrated tax optimization
James Carter had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Dividend tracking|Responsive team
Cons: Currency conversion fee exists|Search feature is basic
I opened an account with James Carter since early this year ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Copy trading available|Smooth onboarding|Clear documentation|Wide product range
Cons: Some tools only available on higher tiers
I lost a significant amount because James Carter did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Intuitive for beginners|Instant funding
Cons: Limited social trading features
The platform itself is okay, but the customer service at James Carter is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Good mobile app|Instant funding
Cons: Limited demo account features|Live chat only during business hours
If you are reading this considering James Carter - run. I wish I had read more negative reviews after a family member had a good experience. I thought the positive ones were real. Maybe some are. My experience over for about five months has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Quick verification|Multiple order types
Cons: Limited cryptocurrency options