IXIS Capital Group has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 0011 44 2086124018, 0011 44 2086124017, 0011 44 08456860377, 1800 420 7985, fax 0011 44 8452082718
Addresses: 47 Luxemburg Australia This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.ixiscap.com.
My withdrawal request from IXIS Capital Group has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Fast deposits|Multi-device support
Cons: No live chat on mobile
The platform itself is okay, but the customer service at IXIS Capital Group is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Demo account available|Market news feed|Great customer service
Cons: No crypto staking
After using IXIS Capital Group since I retired last year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Detailed reporting|Multiple order types|Risk management tools
Cons: Minimum deposit could be lower
My card was charged twice by IXIS Capital Group on the same day. I had to dispute it with my bank. IXIS Capital Group then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Good mobile app|Real-time alerts|Social trading features|Regular platform improvements
Cons: Alert system is basic
If you are reading this considering IXIS Capital Group - run. I wish I had read more negative reviews while looking for alternatives to my previous provider. I thought the positive ones were real. Maybe some are. My experience over since early this year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Clean UI|Real-time alerts|Multi-device support
Cons: Currency conversion fee exists|Live chat only during business hours
I closed a profitable position at IXIS Capital Group and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Personal attention|Detailed reporting|Comprehensive tools
Cons: Spreads widen during volatile periods|Limited social trading features
IXIS Capital Group has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Good mobile app|Clear documentation|Full transparency
Cons: Withdrawal takes 1-2 business days
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. IXIS Capital Group recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Quick verification|Easy withdrawals
Cons: Research section could be deeper