IS Commodities has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: +852 8170 0114, fax +852 3010 1230.
Addresses: 20th Floor Central Tower 28 Queens Road Central Hong Kong This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.iscommodities.com.
My withdrawal request from IS Commodities has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Social trading features|Clear documentation|Professional team
Cons: Live chat only during business hours
I lost a significant amount because IS Commodities did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Copy trading available|Great customer service
Cons: Desktop app not available on Linux
Do not use IS Commodities for anything serious. I used them since I opened my account last year for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Segregated accounts|Dividend tracking|Easy withdrawals
Cons: No fractional shares|No crypto staking
The onboarding at IS Commodities was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Clear documentation|Copy trading available
Cons: Withdrawal takes 1-2 business days
The platform at IS Commodities is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After for about eight months of dealing with this, I have had enough.
Pros: Clear documentation|Good analytical tools
Cons: No live chat on mobile
I gave IS Commodities a fair chance. After since I opened my account last year of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.
Pros: Regular updates|Good mobile app|Wide product range
Cons: Account statements could be more detailed
After for nearly two years with IS Commodities I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Economic calendar|Great customer service
Cons: Website design could be more modern