Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC

After for roughly four months with Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC, I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.

Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.

Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.

After for just over a year with Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.

I had a dispute with Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

The hidden fees at Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC are the real scandal here. What they advertise and what they actually charge are two different things. By the time I realized how much I was paying in various fees and spreads, I had already lost a meaningful amount.

The platform itself is okay, but the customer service at Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.

I signed up with Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC after hearing about them at a conference and the first red flag was the aggressive account manager who would not stop calling. After depositing, the promised support vanished. Withdrawals are delayed with endless excuses. I have reported them to the regulator.

I experienced a security concern with my Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC account and reported it immediately. Their response time was inexcusable for a financial platform. It took them four days to acknowledge my report and another week to actually address it.

The spread at Interstate Savings Bank (interstatesavings.us); Interstate Savings Bank PLC is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them while looking for alternatives to my previous provider and initially thought the platform was good - until I started trading seriously.