Interactive Trading Co Ltd has been flagged by ASIC (Australia) for "Unlicensed (Legacy)". Phones: 86 21 6103 7031, fax 86 21 6103 7171
Addresses: Level 29 Shanghai Kerry Centre No. 1515 Nan Jing West Road Shanghai Jing An 200040 PRC China This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.inactrading.com.
Do not use Interactive Trading Co Ltd for anything serious. I used them for a couple of months now for small trades and it was okay. When I deposited a larger amount and traded more, my account was flagged, my withdrawals were delayed, and I was asked to explain my trading. They treat active traders like criminals.
Pros: Customizable dashboard|Transparent fees|Excellent charting
Cons: Wait times can be long during peak hours|Email notifications too frequent
Do not be fooled by the professional-looking website. Behind the scenes, Interactive Trading Co Ltd is disorganized and incompetent. I found them after reading several online reviews and I can only assume the positive reviews are either outdated or paid for because my experience was terrible.
Pros: Segregated accounts|Wide product range|Copy trading available
Cons: Inactivity fee applies after 12 months
Interactive Trading Co Ltd has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Portfolio tracking tools|Copy trading available
Cons: Onboarding videos are outdated
I wanted to transfer my portfolio from another broker to Interactive Trading Co Ltd. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Transparent fees|Risk management tools|Intuitive for beginners|Stable platform
Cons: Currency conversion fee exists
The spread at Interactive Trading Co Ltd is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them after seeing their ad online and initially thought the platform was good - until I started trading seriously.
Pros: Good mobile app|Excellent charting|Dedicated account manager
Cons: Inactivity fee applies after 12 months|Account statements could be more detailed
The platform itself is okay, but the customer service at Interactive Trading Co Ltd is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Multiple order types|Great customer service
Cons: Spreads widen during volatile periods
If you are reading this considering Interactive Trading Co Ltd - run. I wish I had read more negative reviews after reading several online reviews. I thought the positive ones were real. Maybe some are. My experience over since the beginning of the year has been so bad I feel obligated to warn others. Do not make my mistake.
Pros: Portfolio tracking tools|Regular platform improvements|Easy withdrawals
Cons: Minimum deposit could be lower