Interactive AI (ainter-active.com) has been flagged by ASIC (Australia) for "Unlicensed". ASIC Investor Alert https://moneysmart.gov.au/check-and-report-scams/investor-alert-list#!interactive-ai-inter-active-ai-com--1904
Phones: +442039783338
Addresses: 145 City Rd London England UK EC1V 1AW This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: www.ainter-active.com.
Interactive AI (ainter-active.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Social trading features|Good analytical tools|Wide product range
Cons: Minor UI glitches occasionally|Desktop app not available on Linux
Customer support at Interactive AI (ainter-active.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Transparent fees|Tax reports included|High security standards|Fast execution
Cons: Limited ETF selection|Slow to add new assets
My withdrawal from Interactive AI (ainter-active.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for about five months of being strung along.
Pros: Demo account available|Educational resources
Cons: Research section could be deeper
Interactive AI (ainter-active.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Social trading features|Demo account available|Personal attention|Good mobile app
Cons: Withdrawal takes 1-2 business days
KYC with Interactive AI (ainter-active.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Full transparency|API access
Cons: No fractional shares
The platform itself is okay, but the customer service at Interactive AI (ainter-active.com) is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Regular updates|Social trading features
Cons: Withdrawal takes 1-2 business days|Wish they had more educational resources