Innovix Capital (innovixcapital.com) has been flagged by ASIC (Australia) for "Unlicensed". Addresses: Kemp House 160 City Road London United Kingdom EC1V 2NX This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: innovixcapital.com.
After using Innovix Capital (innovixcapital.com) since I retired last year, I decided to move my account elsewhere. The platform was unreliable, withdrawals took an unreasonable amount of time, and I could never get a straight answer from customer service. Frustrating experience overall.
Pros: Two-factor authentication|Market news feed
Cons: Mobile app could be improved
The mobile app from Innovix Capital (innovixcapital.com) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Helpful community forum|Personal attention|Professional team|Low minimum deposit
Cons: Desktop app not available on Linux|Onboarding videos are outdated
The reporting at Innovix Capital (innovixcapital.com) is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: Regular updates|Comprehensive tools|Good analytical tools|High security standards
Cons: Help articles are sometimes vague|No live chat on mobile
Innovix Capital (innovixcapital.com) advertises low fees but once you dig into the fine print, there are numerous charges that add up quickly. Inactivity fees, withdrawal fees, currency conversion fees - it all eats into your returns. I wish I had read the terms more carefully.
Pros: Easy withdrawals|Regular platform improvements
Cons: Website design could be more modern|Onboarding videos are outdated
I had a dispute with Innovix Capital (innovixcapital.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Educational resources|Clear documentation|Smooth onboarding|Regular platform improvements
Cons: No phone support on weekends
My withdrawal request from Innovix Capital (innovixcapital.com) has been pending for over two weeks now. Every time I contact support, I get the same copy-paste response about processing times. This is unacceptable for a financial platform in this day and age.
Pros: Multi-currency support|Good mobile app|Great customer service
Cons: Desktop app not available on Linux
Their two-factor authentication was optional when I joined. I enabled it. Later I lost my phone and could not log in. Innovix Capital (innovixcapital.com) recovery process took 3 weeks and required notarized documents. By then I had missed important trades. Their security is your inconvenience.
Pros: Multiple order types|Demo account available|Multi-currency support
Cons: Limited cryptocurrency options|Limited social trading features
The onboarding at Innovix Capital (innovixcapital.com) was smooth which makes the subsequent experience even more frustrating. Once they have your money, the quality of service drops dramatically. Getting anyone to help you with an actual problem is nearly impossible.
Pros: Multi-currency support|Multi-device support
Cons: No crypto staking|Account statements could be more detailed
Innovix Capital (innovixcapital.com) changed their fee structure with one month notice. What was a flat fee became a percentage. For my account size it meant a huge increase. When I objected they said I could leave. So I am leaving and writing this review.
Pros: Smooth onboarding|Fast deposits
Cons: Would like more payment methods