INGTrade (ing-trade.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: +44 203-519-2130
Addresses: 1 Lime St, London, EC3M 7HA, United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: ing-trade.com.
KYC with INGTrade (ing-trade.com) is a nightmare. I submitted my ID and proof of address. They rejected it and asked for a utility bill. I sent it. They asked for a bank statement. Then they asked for a selfie with the ID. Then they said the selfie did not match. I gave up.
Pros: Full transparency|Competitive fees|Intuitive for beginners
Cons: Slow to add new assets|Spreads widen during volatile periods
The so-called education at INGTrade (ing-trade.com) is just marketing. Every webinar ends with a push to deposit more. The market analysis is generic and often wrong. If you want real education go elsewhere. I wasted since last summer thinking they would help me learn.
Pros: Regular platform improvements|Dividend tracking|Economic calendar
Cons: Limited ETF selection|Minimum deposit could be lower
I had a dispute with INGTrade (ing-trade.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.
Pros: Multi-device support|Market news feed
Cons: Withdrawal takes 1-2 business days|Currency conversion fee exists
The platform at INGTrade (ing-trade.com) is riddled with bugs. Charts display incorrect data, order confirmations sometimes fail silently, and the portfolio tracker disagrees with actual positions. After since last summer of dealing with this, I have had enough.
Pros: Demo account available|Low minimum deposit|Easy to use platform
Cons: Withdrawal takes 1-2 business days|Website design could be more modern
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. INGTrade (ing-trade.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Tax reports included|Wide product range|Detailed reporting
Cons: Some tools only available on higher tiers