INGTrade (ing-trade.com) has been flagged by ASIC (Australia) for "Unlicensed". Phones: +44 203-519-2130
Addresses: 1 Lime St, London, EC3M 7HA, United Kingdom This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: ing-trade.com.
After for a couple of months now with INGTrade (ing-trade.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Clear documentation|Educational resources|Clean UI|Multi-device support
Cons: Help articles are sometimes vague
INGTrade (ing-trade.com) locked my account without warning and demanded documents I had already submitted. for about ten months later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Responsive team|Quick verification
Cons: Would like more payment methods
Where do I even begin with INGTrade (ing-trade.com)? since early this year of broken promises, unanswered tickets, and a platform that feels like it was built in 2010. They spend more on marketing than on actually improving their service. Stay away from this company.
Pros: Demo account available|Easy to use platform|Regular updates|Dedicated account manager
Cons: Research section could be deeper
INGTrade (ing-trade.com) had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Customizable dashboard|Social trading features
Cons: Minimum deposit could be lower|Limited social trading features
Do not believe the bonus offer from INGTrade (ing-trade.com). The turnover requirement is designed so you can never withdraw. I learned the hard way. I deposited through a podcast recommendation and the bonus terms were buried in pages of small print. My fault for not reading but their design is predatory.
Pros: Multi-currency support|Great customer service|Real-time alerts
Cons: No dark mode on mobile
INGTrade (ing-trade.com) offers copy trading. I copied a top trader. The copy trades often executed at worse prices than the original. When I asked why they said it was due to latency and liquidity. So the feature is broken or they are skimming. Either way I stopped using it.
Pros: Transparent fees|Risk management tools|Tax reports included
Cons: Currency conversion fee exists
After for about three months with INGTrade (ing-trade.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Reliable uptime|Segregated accounts|Easy withdrawals
Cons: Some tools only available on higher tiers
I wanted to transfer my portfolio from another broker to INGTrade (ing-trade.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Dividend tracking|Comprehensive tools|High security standards|Portfolio tracking tools
Cons: Withdrawal takes 1-2 business days
The mobile app from INGTrade (ing-trade.com) is dangerous. I placed an order that showed as pending, so I placed another. Both executed and I was overexposed. When I complained they said it was user error. The app design is misleading.
Pros: Copy trading available|Wide product range
Cons: Search feature is basic
I am in a dispute with INGTrade (ing-trade.com) over a trade that was clearly erroneous. The price shown was wrong, I closed at a profit, and they reversed the trade and took the money back. They said it was a system error. So I lose and they keep? Unacceptable.
Pros: Full transparency|Risk management tools
Cons: Desktop app not available on Linux