Impersonation of Virgin Money (Australia) Pty Ltd (@virginmoney-sydney.com) has been flagged by ASIC (Australia) for "Imposter". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: virginmoney-sydney.com.
Impersonation of Virgin Money (Australia) Pty Ltd (@virginmoney-sydney.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Clear documentation|Responsive team|Great customer service|Copy trading available
Cons: Alert system is basic
After for about eight months with Impersonation of Virgin Money (Australia) Pty Ltd (@virginmoney-sydney.com), I can only describe the experience as death by a thousand cuts. No single issue was catastrophic, but the constant stream of small problems, slow responses, and missing features wore me down until I finally left.
Pros: Dividend tracking|Good mobile app|Excellent charting
Cons: Inactivity fee applies after 12 months|Spreads widen during volatile periods
I requested my data from Impersonation of Virgin Money (Australia) Pty Ltd (@virginmoney-sydney.com) under GDPR. They sent a partial export that was missing months of transactions. When I asked for the rest they said it was a technical issue. Still waiting. They do not take data rights seriously.
Pros: Multi-device support|Stable platform
Cons: Help articles are sometimes vague|No crypto staking
My withdrawal from Impersonation of Virgin Money (Australia) Pty Ltd (@virginmoney-sydney.com) was rejected three times for vague reasons. Each time they asked for more documents. When I finally provided everything, they said my account was under review. for over three years of being strung along.
Pros: Personal attention|Educational resources|Stable platform|Detailed reporting
Cons: Onboarding videos are outdated|Wait times can be long during peak hours
I lost a significant amount because Impersonation of Virgin Money (Australia) Pty Ltd (@virginmoney-sydney.com) did not execute my stop loss during a flash crash. They said the market was illiquid. Other brokers managed to execute. I have no proof they did not trade against me. Avoid.
Pros: Clean UI|Stable platform
Cons: Currency conversion fee exists|None so far