Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) has been flagged by ASIC (Australia) for "Imposter". Addresses: 4622 Cedar Avenue Wilmington NC 28403 United State This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: bitbyfx.com.
Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) has no proper customer support. The live chat is a bot. The phone number goes to a call center that cannot access your account. Email takes two weeks. When I had a real problem they were nowhere to be found.
Pros: Good analytical tools|Automated trading options|Responsive team|Competitive fees
Cons: Charting tools need more indicators
I opened an account with Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) for a couple of months now ago. The platform frequently logs you out, orders fail to execute at the stated price, and when you complain they blame your internet connection. I have screenshots proving otherwise.
Pros: Tax reports included|Regular updates
Cons: Limited demo account features|No integrated tax optimization
Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) seems more interested in acquiring new customers than taking care of existing ones. The marketing is aggressive but the product is mediocre. Once you are past the honeymoon period, the cracks in their service become very apparent.
Pros: Dedicated account manager|Great customer service|Segregated accounts|Multi-device support
Cons: No integrated tax optimization
After for nearly two years with Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) I requested to close my account and withdraw. They said I had to complete a 30-day cooling-off period. Then they said there was a minimum holding period for my last deposit. They make it as hard as possible to leave.
Pros: Easy to use platform|Two-factor authentication
Cons: Wait times can be long during peak hours
What really bothers me about Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after seeing their ad online and I fell for the polished exterior. Never again.
Pros: Copy trading available|Instant funding
Cons: Minimum deposit could be lower|Limited cryptocurrency options
I found Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) after comparing multiple platforms and the initial impression was positive. But since mid-2025 later, I have encountered so many issues that I cannot recommend them. Trades failing, charts not loading, and support tickets going unanswered for days at a time.
Pros: Multi-device support|Easy to use platform
Cons: Onboarding videos are outdated|No fractional shares
Customer support at Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) seems to be run by people who have never used the platform. Every time I call with an issue, I end up explaining how their own system works before they can help me. It would be funny if my money was not involved.
Pros: Clear documentation|Real-time alerts|Professional team
Cons: No live chat on mobile
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Real-time alerts|Multi-device support|Great customer service|Multiple order types
Cons: Limited demo account features|Nothing significant
I wanted to transfer my portfolio from another broker to Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Automated trading options|High security standards|Professional team
Cons: Could offer more webinars|Cannot customize dashboard fully
Impersonation of Trading Point of Financial Instruments Pty Ltd (bitbyfx.com) locked my account without warning and demanded documents I had already submitted. since early this year later I still do not have access to my funds. Their compliance team does not respond to emails. I am considering legal action.
Pros: Regular platform improvements|Wide product range
Cons: Live chat only during business hours