Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com)

I had a dispute with Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com) and went to their complaints process. They have an internal team that just defends the company. Then they said I could go to an ombudsman - but the ombudsman they use is industry-funded and rarely rules for the client. The system is rigged.

I wanted to transfer my portfolio from another broker to Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com). They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.

I joined Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com) while looking for alternatives to my previous provider and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.

After spending since I opened my account last year trying to make Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com) work for me, I have given up. The platform has too many limitations, the fees are not competitive, and the quality of their market data is questionable. There are much better options available.

I gave Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com) a fair chance. After for close to eighteen months of usage, I can say with confidence that there are far better options available. The interface is clunky, the fees are higher than competitors, and the customer support team seems overwhelmed or understaffed.

Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com) has the worst mobile app I have ever used for investing. It crashes constantly, features that work on desktop are missing entirely, and the security implementation is questionable at best. How they released this app is beyond me.

Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Impersonation of Richmond Terrace Capital Pty Ltd (richmondterracecapital.com) said it was market conditions. Same news, another broker filled me properly. They are not honest.