Impersonation of Mercer (Australia) Pty Ltd has been flagged by ASIC (Australia) for "Imposter". This company appears in our regulatory warnings database. Always verify with official regulatory sources before investing or doing business with this firm. Website domain: app-mercer.com.
I joined Impersonation of Mercer (Australia) Pty Ltd while looking for alternatives to my previous provider and from the start, things felt off. The signup process collected far more personal information than necessary, the verification took unreasonably long, and when I finally got access, the platform was nothing like what was advertised.
Pros: Great customer service|Portfolio tracking tools|API access|Segregated accounts
Cons: Limited demo account features
I wanted to transfer my portfolio from another broker to Impersonation of Mercer (Australia) Pty Ltd. They said they do not accept in-kind transfers for my asset type. I had to sell, withdraw, deposit, and rebuy - incurring taxes and spread costs. They did not tell me this before I signed up.
Pros: Fast execution|Detailed reporting|Multi-currency support|Professional team
Cons: Wait times can be long during peak hours|Charting tools need more indicators
The reporting at Impersonation of Mercer (Australia) Pty Ltd is laughably bad. Tax documents are inaccurate, transaction histories have gaps, and trying to export data for your accountant is a nightmare. For a financial platform, getting the numbers right should be the bare minimum.
Pros: API access|Real-time alerts|Multi-currency support|Competitive fees
Cons: Withdrawal takes 1-2 business days|Wait times can be long during peak hours
I closed a profitable position at Impersonation of Mercer (Australia) Pty Ltd and the profit was not credited for 5 days. Support said it was a settlement delay. When it finally arrived it was less than the amount shown on the platform. They could not explain the difference. I have moved my account.
Pros: Tax reports included|Social trading features|Economic calendar
Cons: No dark mode on mobile|Cannot customize dashboard fully
The platform itself is okay, but the customer service at Impersonation of Mercer (Australia) Pty Ltd is truly awful. I waited weeks for a response to a simple inquiry. When they did respond, it felt like a generic template that did not address my specific issue at all.
Pros: Dedicated account manager|Responsive team|Easy to use platform
Cons: Search feature is basic
My card was charged twice by Impersonation of Mercer (Australia) Pty Ltd on the same day. I had to dispute it with my bank. Impersonation of Mercer (Australia) Pty Ltd then froze my account and said I had a negative balance because of the chargeback. They created the problem and then punished me for it.
Pros: Responsive team|Clear documentation|Educational resources|Demo account available
Cons: Could offer more webinars|Website design could be more modern
The spread at Impersonation of Mercer (Australia) Pty Ltd is not what they advertise. During volatile markets it widens so much that you lose before the trade even starts. I found them when my bank disappointed me and I searched for alternatives and initially thought the platform was good - until I started trading seriously.
Pros: Good analytical tools|Helpful community forum|Educational resources|Excellent charting
Cons: Help articles are sometimes vague|Alert system is basic
Impersonation of Mercer (Australia) Pty Ltd had an outage that lasted several hours during a major market event. Not only did they fail to prevent it, but they also failed to communicate what was happening. We were left in the dark while our investments were at risk.
Pros: Great customer service|Real-time alerts
Cons: Cannot customize dashboard fully|Mobile app could be improved
Their execution during news is terrible. I had limit orders in place. When the news hit, my orders were not filled at the limit price - they were filled much worse. Impersonation of Mercer (Australia) Pty Ltd said it was market conditions. Same news, another broker filled me properly. They are not honest.
Pros: Easy withdrawals|Multi-currency support
Cons: Onboarding videos are outdated
What really bothers me about Impersonation of Mercer (Australia) Pty Ltd is the disconnect between their marketing and reality. They position themselves as a premium service but deliver a below-average experience. Found them after a family member had a good experience and I fell for the polished exterior. Never again.
Pros: Helpful community forum|No hidden fees
Cons: Cannot customize dashboard fully